Eastern New Mexico Medical Center Remains Steadfast in Service to Roswell and the Surrounding Area

3/30/2021

I write today with hope for the future and with gratitude for our team’s resilience over the past year. The pandemic has demonstrated how interconnected we all are, the impact each one of us can have and the benefit of working together for a common cause. I know you all join me in caring deeply about our community and remain steadfast in the commitment to deliver safe, quality healthcare services for every patient.

The arc of life is always present in a hospital, but its frailty has been very clear this past year. Thousands of patients received the medical care they needed thanks to all of you on our collective team, whether a physician, nurse, pharmacist, respiratory therapist, lab tech, housekeeper, food service worker or another essential worker within our healthcare team, who have worked tirelessly to maintain a safe environment. Each one of you puts aside personal fears and concerns when you come to the hospital. Each one of you comes to help every single day with bravery and courage and the results show.

Almost 300 babies took their first breaths here in our childbirth unit and we celebrated with their moms. More than 10,000 thousand patients walked away in better shape than when they came in –with less pain following a surgery, a heart beating in rhythm after receiving a pacemaker or a smile of relief when their diagnostic imaging or colonoscopy was clear.

With pride and relief we have cheered hundreds of patients who left for home after beating COVID-19. But there have been times of sadness too, as we helped patients transition at the end of life and comforted the loved ones who grieve for their loss.

Helping people get well and live healthier is rewarding work, and we are grateful for the trust every patient places in us. And we feel the support of the community as they’ve extended thanks and encouragement through first responder recognition events, signs, meals and more.

Eastern New Mexico Medical Center continues to grow and evolve as we put our resources toward increased medical services, facilities and technologies that are important to our patients. Access has been enhanced with the additions of Dr. Emily Kobayashi, our new general surgeon, and Dr. Mitchell our new ear nose and throat (ENT) surgeon, and receiving our Primary Stroke Center Certifications from The Joint Commission (TJC). In addition, many of our physicians are now offering telemedicine, making it easier than ever to see a doctor from the comfort of home.

We value our relationship with Roswell and the surrounding area and our impact is felt in many ways. The more than $39 million in taxes we paid last year support critical infrastructure such as first responders, schools and roads. Wages and benefits for our provider team generate buying power for local goods and services and help drive the local economy. And we deliver care for our most vulnerable residents, last year providing more than $20 million of charity and uncompensated care.

Hope is on the horizon as COVID-19 vaccinations are underway and I know we all look forward to a time when we can gather with our friends and family without hesitation. Until then, we will remain on guard and maintain our enhanced safety protocols for your protection and that of our patients.

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