Visiting Hours

The support of family and friends can be beneficial to a patient’s well-being, and visits can support a healing environment for patients. 

In some cases, visiting hours may be limited or expanded in accordance with the physician’s treatment recommendations, or if it is in the best interest of a patient. 

Visitors should be free from communicable disease, including colds and flus.  Please limit visitors to two at a time.

Young visitors
Children are allowed to visit patients only if an adult accompanies them and they are properly supervised.  For safety and infection control reasons, children under age 14 are not allowed on some units.

General
10 a.m. - 8 p.m. for most units.

Critical Care Services
Secure unit.  Visitors use the telephone outside the unit to call the nurse’s station; appropriate visitors will be given access.  

• Immediate family:  9 a.m. - 5 p.m. and 7 - 8 p.m.
• Children age 14 and older:  4 - 5 p.m.
• Other visitors:  7 - 8 p.m.

Family Care Services
Pediatrics, nursery, labor and delivery, and obstetrics and gynecology are secure units.  Visitors use the phone outside the unit to call the nurse’s station; appropriate visitors will be given access.

• Parents of newborns & pediatric patients:  Unlimited visiting
• Other visitors:  10 a.m. - 8 p.m.

Sunrise Mental Health Center
6 a.m. – 8 p.m. weekdays  1-3 p.m., 6-8 p.m. weekendsSecure unit.  Visitors are allowed on the unit once they provide the proper security code.

Concierge Services

At Eastern New Mexico Medical Center, we know how important great healthcare is, and we also know just how vital great customer service is for patients and their families. We understand that no one wants to be in a hospital and our goal is to help make patients as comfortable as possible during their stay with us. To assist with this, ENMMC now offers Concierge Services Monday-Saturday, 8am-8pm.

What is Concierge Services?
Similar to a hotel concierge, a Hospital Concierge coordinates services in response to a patient or family need. They facilitate communication between patients, families, visitors and staff in order to enhance the provided clinical services and they also combine problem resolution and crisis intervention skills to promote a positive hospital experience. In short, they serve as a Patient/Family advocate dedicated to providing excellent customer service.

At ENMMC, the Hospital Concierge’s, Elly Read and Sheila Anderson, are dedicated to providing courteous service, assuring patient needs are met by making continual rounds through all areas of the hospital. And they work closely with hospital staff on resolving issues once concerns are raised by a patient or family member. They can also assist with getting oriented to the hospital, are a resource for communication needs, provide comfort during difficult medical situations, help locate hotels in the area that offer discounted rates, and provide information on local dining and transportation. They can also arrange for those "little things" that make a patient’s stay more pleasant.

Who benefits from Concierge Services?
Everyone benefits from having the added resource of Concierge Services available. It provides a designated person to listen, proactively problem solve, and assist with communication needs. On a daily basis, the Concierge’s work closely with:
v Patients
v Families
v Staff Members
v Physicians
v Local agencies and businesses

For More Information
At Eastern New Mexico Medical Center, we are very proud that Elly and Sheila are great listeners and lend a helping hand whenever possible. They are easy to spot since they wear navy blue jackets and are constantly roving the hospital looking for ways to assist patients and their families. If there is anything they can do to assist you, please contact them at 624-4920.

Coffee Cart

Complimentary coffee is available on every unit for patients and their guests, as well as a daily refreshment cart offered by the ENMMC Auxiliary volunteers. 

Cafeteria

The Eastern Eatery – the hospital’s cafeteria -- is located on the ground level and is open daily from 7 a.m. to 6:30 p.m.  Our professional chefs and staff serve a variety of meals, and grilled, made to order breakfasts, lunches and dinners.  Their daily fresh salad bar includes pastas, cold salads, fruits and vegetables.  The dessert menu includes pies, brownies, cakes and pastries.  

The adjacent patio offers outdoor dining tables and an opportunity to enjoy the sunshine. Vending machines across the hallway from the cafeteria offer drinks and snacks.

Hospitality Shop

The ENMMC Auxiliary operates the Hospitality Shop on the ground level in the main lobby area.  The shop carries snacks, toiletries, specialty items, gift items, newspapers and silk flowers.  Soft drinks, coffee and doughnuts are also available. 

The Hospitality Shop is open Monday through Friday, 8 a.m. to 5 p.m.

Lost & Found

Report lost items to Security by dialing “0”.  ENMMC cannot assume liability for your valuables such as money, jewelry, glasses, hearing aids or personal papers.  Please give these items to relatives for safekeeping, or contact a Security Officer to deposit your items in the hospital’s safe. 

Security

ENMMC has a team of security professionals committed to providing a safe and secure hospital environment.  Security officers patrol ENMMC and its grounds 24 hours a day.  They wear distinct uniforms and are radio-equipped for prompt dispatch.

Reporting Incidents
You are encouraged to report incidents such as accidents, injuries, crimes in progress, suspicious activity, or any other type of security concern by dialing “0” and asking for Security, or by asking an employee to contact Security.

Escort
If it is dark, you may request an escort to your car.  Ask an employee to contact a Security officer for you.

Linen Service

To insure proper and efficient use of linen items, ENMMC changes linens every other day and as needed when linen is soiled.  Please ask your caregiver for additional linen changes if necessary.

Smoke Free Facility

As a community health leader, we take our role seriously.  One of our goals always has been to provide a healthy and safe environment for our patients, employees and visitors.  Continuing evidence convinces us that a major step in reaching that goal is to eliminate smoking and tobacco use on our campus. 

ENMMC is a smoke-free facility.  Smoking and tobacco chewing are not permitted inside any of the buildings.  Smoking is only permitted in designated outside areas. Please refrain from smoking near the entrances.

Ask your caregiver for “stop smoking” information available in all patient care areas.